Call Centre Services
Your Go-To Team for Custom Apps, Powerful Integrations & Next-Gen Mobile Experiences CONTACT US
We deliver exceptional customer experiences through professional call centre solutions. Our trained team provides 24/7 support across multiple channels, helping you build stronger customer relationships, boost sales, and maintain seamless business operations.
Customer Support
Provide outstanding customer service that builds loyalty and trust. Our dedicated support team handles inquiries, resolves issues, and ensures every customer interaction reflects your brand’s commitment to excellence with prompt and professional assistance.
Telesales
Drive revenue growth with results-driven telesales campaigns. Our skilled sales representatives engage prospects, present your products effectively, overcome objections, and close deals while maintaining positive brand representation and customer relationships.
Chat Support
Connect with customers instantly through real-time chat support. We provide responsive, efficient assistance via website chat, WhatsApp, and social media platforms, resolving queries quickly and enhancing customer satisfaction with immediate responses.
Backend Support
Streamline your operations with comprehensive backend support services. We handle data entry, order processing, appointment scheduling, email management, and administrative tasks, allowing your team to focus on core business activities.
Technologies We Use
Call Centre Software : Avaya, Genesys, Five9, RingCentral, Zendesk Talk, Freshdesk
Chat & Messaging : LiveChat, Intercom, Zendesk Chat, WhatsApp Business API, Facebook Messenger
Telephony Systems : VoIP, SIP Trunking, Auto Dialer
Communication Tools : Slack, Microsoft Teams, Zoom, Google Meet
Analytics & Reporting : Google Analytics, Call tracking software, Performance dashboards, Quality monitoring tools
Knowledge Base : Confluence, Notion, Document360, Help Center platforms
Automation Tools : Chatbots, AI assistants, Automated email responses, Workflow automation
Why Choose Mergen Infotech LLC?
24/7 Availability : Round-the-clock support ensuring your customers receive assistance whenever they need it.
Multilingual Support : Trained agents fluent in multiple languages to serve your diverse customer base effectively.
Trained Professionals : Experienced team with comprehensive product knowledge and excellent communication skills.
Quality Assurance : Regular monitoring, call evaluations, and performance metrics to maintain high service standards.
Data Security : Strict compliance with data protection regulations and secure handling of customer information.
Real-Time Reporting : Detailed analytics and insights on call volumes, resolution times, and customer satisfaction metrics.
Omnichannel Support : Seamless integration across phone, email, chat, and social media for consistent customer experiences.
